Last Updated: November 2025
Welcome to Kelovian, your trusted destination for premium Cordless Pressure Washers and outdoor cleaning equipment. We value your satisfaction and want to ensure every purchase meets your expectations. This Refund and Return Policy explains how returns, refunds, and exchanges are handled for your orders.
We accept returns on most Kelovian cordless pressure washer products within 30 days of delivery, provided that:
The item is unused and in its original packaging.
All included parts, manuals, and accessories are returned.
A valid proof of purchase (invoice or order number) is provided.
Please note that used or damaged items caused by misuse are not eligible for return.
To start a return:
Contact our support team at support@kelovian.com or call (657) 208-2219 within 30 days of receiving your order.
Provide your order number and reason for return.
Our team will share the return instructions and shipping address.
Once your returned product is received and inspected, you’ll be notified about the approval or rejection of your refund.
Approved refunds will be issued to your original method of payment within 5–10 business days after inspection.
If the item is returned late or not in its original condition, a partial refund or store credit may be applied.
Shipping fees (if any) are non-refundable unless the return is due to a Kelovian error, such as receiving a defective or incorrect item.
If you received a defective or damaged Cordless Pressure Washer, contact us immediately at support@kelovian.com.
We’ll arrange a quick replacement or exchange at no extra cost after verifying the issue.
Certain items cannot be returned, including:
Used or customized products.
Items damaged by improper use or handling.
Clearance or final sale products marked as non-returnable.
If you’re unsure about an item’s eligibility, please reach out before sending it back.
Customers are responsible for shipping costs unless the product is faulty or incorrect.
Please ensure the product is securely packed to prevent damage in transit.
Kelovian is not responsible for items lost or damaged during return shipping.
Orders can be canceled within 24 hours of purchase, as long as the product hasn’t been shipped.
Once shipped, cancellations are not possible — you may request a return instead after delivery.
If you haven’t received your refund yet:
First, check your bank account or payment provider.
Then, contact your credit card company or bank, as processing times may vary.
If you still haven’t received it, email us at support@kelovian.com for assistance.
Kelovian may update this Refund and Return Policy periodically to reflect business or legal changes.
All updates will be posted on this page with the revised date mentioned above.
If you have questions or need help with your refund or return, please contact us anytime:
📧 Email: support@kelovian.com
📞 Phone: (657) 208-2219
🏢 Address: 4426 E Los Angeles Ave, California 93063, USA
